With the software, if the song does not play there would be an error message and code indicated by a !. We need details related to what exactly happens when you attempt to play a track you downloaded If your issue is less with getting this software installed or launched and more with using the software we will need more information related to your experience.

If you continue to have issues you might try this one more time and select Windows Vista (service Pack 2). Once this is done, double click the icon to run it. Check the box related to running this program in compatibility mode.įrom the drop down box, select Windows 7 first, apply and click OK. Once you have done this, right click that icon from your desktop and select properties and go to the compatibility tab.

The desktop, take note of the save name so you can easily find this. Save to the desktop and you will now find an icon on When you first click the download button on the page above you will get a pop up at the bottom of the screen with the option to run or save. I am not aware that this must be installed or run in compatibility mode but if you are having continuing issues getting Zune to run that may be something worth doing. The first thing to do would be to install the software to your computer from here, To the bottom of this and have you back to enjoying your music. We are disappointed to hear of the issues you are having with the Zune software and the experience you had with support. Thank you for posting to the forum regarding the issues you are having with the Zune software on your Windows 8.1 PC. I hope I won't be back when Windows 10 comes out next. PLEASE tell me in English how to make ZUNE work on my new computer.

So he I am begging for someone with computer knowledge to help me do what MICROSOFT will not. No ZUNE, 'Check the internet' was their replyĮxactly. They would help for my credit card number. 'No- we don't support nothing' was their answers.

I couldn't get them to tell me the time of the day. Product's software on their NEW & improved software Windows 8.1. THE BEST ADVISE was to contact a 'MICROSOFT SUPPORT' person that would HELP me download their I tried to change that in the menus, Still doesn't work. I researched it & there is something about downloading with older compatibility mode. I have tried with the Microsoft download & it opens. Please tell me in laymen terms how to Download & install ZUNE software to my new HP Laptop using Windows 8.1 64 bit so I can use my _3_ 120 Gb ZUNE Players.

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